Parents/Carers & Families

Services, Organisations and Resource Information

current as of December 2020

The DSPL9 Triage Service offer direct support, advice, guidance and signposting for Families, Children & Young People in Watford, Three Rivers Bushey & Radlett. First point of contact is

Please refer to the Triage page on this website for more information

The Money Advice Unit – Hertfordshire –

Three Rivers Health Hub –

Herts Help –

Three Rivers District Council Leisure Activities

Please visit our website for up to date projects throughout the year by clicking the link:

If you have any questions, please email them to

SENSOS workshops, drop in and telephone helpline for Parents & Carers

Directory of Services

Organisation/Service Area Contact No Contact Website
DSPL Area 9 Triage Team Watford, Three Rivers, Bushey & Radlett
South West Herts Partnership
The Beech House,
95a Gammons Lane, Watford
Herts WD24 5TY

South & West Herts

07872 991558


07872 991576


07872 991577

Carly Maddison


Dave Bell



Ella Deanus

referral via Child or Young Persons School

Grandparent Plus National 020 8981 8001
Intensive Family Support Team (IFST)
Otley Way Family Centre
South Oxhey. Watford
Watford & Three Rivers 0208 428 5434 Debbie Stone Intensive Family Support Team

Families First Portal

Intensive Family Support Team (IFST)

(Bushey & Radlett)

Welwyn Hatfield & Hertsmere 01438 845400 Kerry Robinson Intensive Family Support Team

Families First Portal

Criteria: Worklessness, Anti-social Behaviour, Drug & Alcohol issues, threat of homelesness, mental ill-health, poor schools attendance

The service request form is available on the HertsDirect link above.

Please complete and forward the service request form to:

Service request forms can also be sent via post to: Customer Service Centre, P.O. Box 153, Stevenage, SG1 2GH

One Herts One Family
Thomas Bellamy House
Bedford Road. Hatfield
Hertfordshire SG5 1HL
Countywide 01462 442442

Direct Referral

Brenda Evans

Oldest child between 5 & 10 years

Criteria: Domestic Violence, Drug & Alcohol, Mental Ill- Health,

Support Offered: Family Therapy, Couples Counselling, 1-1 Therapy, practical support, parenting, parenting groups, therapeutic play

Serious Debt — Child Protection cases NOT taken

Family Lives
3rd Floor Culpitt House
74-78 Town Centre, Hatfield
Hertfordshire. AL10 0JW
Countywide 0808 800 2222


extensive range of support, advice and resources for parents of babies through to teens, inc. additional needs, stress, challenging behaviour, transition, parents in custody and more

Targeted Youth Support Team
Hertfordshire County Council
Hemel Hempstead. Herts
Countywide Refer via Targeted Advice Service Professional Referral run aways, family breakdown crisis support, Parenting Programmes
1-1 keywork support for young offenders, young people in care
10-18 years – Offenders
13 years + welfare
up to 21 years Leaving Care
Up to 25 years with a disability
Net Mums National Website Parents

Parenting advice and information from pregnancy onward

Barnardos National Website Parents

Provide support, advice, resources and a newsletter

Young Minds National helpline

0808 802 5544

Parents & Professionals

Parents Survival Guide. Support with children of all ages and needs

Home Start

Family Group at Otley Way
Family Centre 9.30 – 11.30
every Wednesday Term Time

Three Rivers
7, Lords Street
WD17 2LL
Professional Referrals

Self referral by phone

01923 248010

Hertfordshire Adult & Family Learning Service
Countywide 01992 588756
01992 556194

a wide range of courses and learning opportunities

ASCEND South Oxhey
Three Rivers
0208 420 1364 All Saint’s Church
Gosforth Lane
South Oxhey
WD19 7AX

Advice & Guidance, Life Skills, Learning, Projects & Crafts

ESOL, Job Club

BME (Black Minority,Ethnic) Advocacy Service Countywide

Supporting children parents and carers in reard to racial discrimination

Step Up

Affiliated to ASCEND & Herts Mind Network

South Oxhey
Three Rivers
0208 428 6725 39 Oxhey Drive
South Oxhey
WD19 7SD

Drop-In, Training, Meeting Rooms, Counselling for adults

Herts Young Homeless Group

Professional or self referrals

Countywide 01707 272769

Mediation Service to prevent home/family relationship breakdown for 16-25 years – threat of homelessness

Floating support for young homeless people or those living independently 16-24 years

Under 16’s mediation service for family breakdown

Free Helpline 0844 8330933
Mediation Hertfordshire Countywide 01442 268044
01442 243402
Community, Peer and workplace mediation and conflict resolution
Cruse Bereavement Care Countywide The Old Court House
St Albans Road East

Adult Helpline 01707 278389
Children & Young People Helpline 01707 264293
The Refugee Council

therapeutic services
employment & integration service
help for children

National 020 7346 6700
020 7346 1134

support for unaccompanied asylum seekers, single refugees & asylum seekers and families

Domestic Violence, Crime and Abuse Support

These sites provide quick safe exit and track covering for safety

Organisation/Service Area Contact No Contact Website
The Sunflower Centre Watford

Support for men, women, young people and children

victims of domestic violence and crime

Domestic Abuse 01923 215180
Race & Hate Crime 01923 472085
Advice in Watford 01923 215186
Advice in Three Rivers 01923 727231
National Domestic Violence

Victim Support

Helpline 0808 2000 0247 free 24 hour support and advice – Women’s Aid

The Hideout National website

A site for Children & Young People experiencing domestic abuse

Victim Support Countywide 0845 3030900

confidential emotional support and practical advice

Mermaids UK National 0844 334 0550

mobile: 0344 334 0550


Family and individual support for children and teenagers with gender identity issues

Childline National 0800 11 11

advice and online chat with a counsellor
sexual abuse and violence support
Crime and The Law information
Parent in Prison support and message board
Parental Drug & Alcohol Abuse information, support and advice


Family and individual support for gender diverse and transgender children and young people


Action on Elder Abuse Helpline 0808 808 8141 free and confidential

Confidential advice on support for any type of abuse of older people

office 0208 835 9280
Jewish Womens Aid Helpline 0808 801 0500

office 0208 445 8060
Solace Womens Aid Helpline 0808 802 5565

Support and outreach service for Irish Traveller Women

specialist refuge and resettlement service

Muslim Womens Network UK Contact 0121 236 9000

Confidential support and advice for women only

inc. FGM and forced marriage

mobile 07415 206936
Marie Stopes

Pregnancy advice

Termination/Abortion advice and support

Contraception Advice

Sexually Transmitted Disease advice and support

1-1 Counselling


National Nearest Clinic

87 Mattock Lane. Ealing. W5 5BJ

Young People



Helpline 0333 331 7833 (24hrs)
Aftercare 0345 122 1441 (24hrs)
Open Monday -Saturday 7.45am to 6pm
Family Planning Association

Contraception and Pregnancy Advice

Health Advice

National 0845 122 8690 Parents to be
Sexual Assault Referral Centre (SARC) for over 18’s Mon-Fri 8-4 0808 178 4448

Other Useful Websites 01442 219720 Free Parenting courses for managing anger, additional needs and much more life advice and resources to support family life 0300 100 1234 live web chat available for Parents/Carers support for family relationships 0300 123 4044

text hertshelp to 81025

Email: supporting Young People through a family health crisis. providing support, advice, resources aand a newsletter sign-up 01992 638000 Hertfordshire Practical Parenting Community – 1-1 advice and guidance advice and practical help on pregnanacy, contraception, unwanted pregnancy, sexual health 03457 304030 Information and advice on pregnancy, support for men and young people 0333 331 5355 Support for unwanted pregnancy, sexual health freephone: 0808 802 0925 support for lone parents, Mums and Dads of all ages 08088 088088 open10am to 8pm Monday to friday

Leisure Activities

Active Kids

learn to swim from 5 months old.

Membership required

Watford Leisure Centre 01923 296750

Watford Leisure Centre Woodside 01923 892710
Stagecoach Theatre Arts School, Singing, Dance & Drama for local children.

Fridays after school at Little Green School, Croxley Green WD3 3NJ

Saturdays: The Russell School Chorleywood WD3 5RR

01923 771291 e-mail:


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