Parents/Carers & Families

Services, Organisations and Resource Information

current as of December 2020

The DSPL9 Triage Service offer direct support, advice, guidance and signposting for Families, Children & Young People in Watford, Three Rivers Bushey & Radlett. First point of contact is Jan Crook or call 07715 415894

Please refer to the Triage page on this website for more information

The Money Advice Unit – Hertfordshire –

Three Rivers Health Hub –

Herts Help-

Three Rivers District Council Leisure Activities 

Please visit our website for up to date projects throughout the year by clicking the link: If you have any questions, please email them to

SENSOS workshops, drop in and telephone helpline for Parents & Carers


Directory of Services

Organisation/Service Area Contact No Contact Website

DSPL Area 9 Triage Team

Watford, Three Rivers, Bushey & Radlett

07715 415894

Jan Crook

Triage Lead

South West Herts Partnership
The Beech House,
95a Gammons Lane, Watford
Herts WD24 5TY


South & West Herts


07872 991545


Kathy Buchanan

referral via Child or Young Persons School

Grandparent Plus National 020 8981 8001
Intensive Family Support Team (IFST)
Otley Way Family Centre
South Oxhey. Watford
Watford & Three Rivers 0208 428 5434

Debbie Stone

Intensive Family Support Team

Families First Portal

Intensive Family Support Team (IFST)

(Bushey & Radlett)

Welwyn Hatfield & Hertsmere 01438 845400

Kerry Robinson

Intensive Family Support Team

Families First Portal

Criteria: Worklessness, Anti-social Behaviour, Drug & Alcohol issues, threat of homelesness, mental ill-health, poor schools attendance

The service request form is available on the HertsDirect link above.

Please complete and forward the service request form to:

Service request forms can also be sent via post to: Customer Service Centre, P.O. Box 153, Stevenage, SG1 2GH

One Herts One Family
Thomas Bellamy House
Bedford Road. Hatfield
Hertfordshire SG5 1HL

01462 442442

Direct Referral

Brenda Evans

Oldest child between 5 & 10 years

Criteria: Domestic Violence, Drug & Alcohol, Mental Ill- Health,

Support Offered: Family Therapy, Couples Counselling, 1-1 Therapy, practical support, parenting, parenting groups, therapeutic play

Serious Debt — Child Protection cases NOT taken

Family Lives
3rd Floor Culpitt House
74-78 Town Centre, Hatfield
Hertfordshire. AL10 0JW


0808 800 2222


extensive range of support, advice and resources for parents of babies through to teens, inc. additional needs, stress, challenging behaviour, transition, parents in custody and more

Targeted Youth Support Team
Hertfordshire County Council
Hemel Hempstead. Herts


Refer via Targeted Advice Service

Professional Referral

run aways, family breakdown crisis support, Parenting Programmes
1-1 keywork support for young offenders, young people in care
10-18 years – Offenders
13 years + welfare
up to 21 years Leaving Care
Up to 25 years with a disability

Net Mums




Parenting advice and information from pregnancy onward





Provide support, advice, resources and a newsletter

Young Minds



0808 802 5544

Parents & Professionals

Parents Survival Guide. Support with children of all ages and needs

Home Start

Family Group at Otley Way
Family Centre 9.30 – 11.30
every Wednesday Term Time

Three Rivers

7, Lords Street
WD17 2LL

Professional Referrals

Self referral by phone

01923 248010

Hertfordshire Adult & Family Learning Service


01992 588756
01992 556194

a wide range of courses and learning opportunities


South Oxhey
Three Rivers

0208 420 1364

All Saint’s Church
Gosforth Lane
South Oxhey
WD19 7AX

Advice & Guidance, Life Skills, Learning, Projects & Crafts

ESOL, Job Club

BME (Black Minority,Ethnic) Advocacy Service


Supporting children parents and carers in reard to racial discrimination

Step Up

Affiliated to ASCEND & Herts Mind Network

South Oxhey
Three Rivers

0208 428 6725

39 Oxhey Drive
South Oxhey
WD19 7SD

Drop-In, Training, Meeting Rooms, Counselling for adults

Herts Young Homeless Group

Professional or self referrals


01707 272769

Mediation Service to prevent home/family relationship breakdown for 16-25 years – threat of homelessness

Floating support for young homeless people or those living independently 16-24 years

Under 16’s mediation service for family breakdown

Free Helpline

0844 8330933

Mediation Hertfordshire


01442 268044
01442 243402


Community, Peer and workplace mediation and conflict resolution

Cruse Bereavement Care



The Old Court House
St Albans Road East

Adult Helpline

01707 278389

Children & Young People Helpline

01707 264293

The Refugee Council

therapeutic services
employment & integration service
help for children


020 7346 6700
020 7346 1134

support for unaccompanied asylum seekers, single refugees & asylum seekers and families

Domestic Violence, Crime and Abuse Support

These sites provide quick safe exit and track covering for safety

Organisation/Service Area Contact No Contact Website

The Sunflower Centre


Support for men, women, young people and children

victims of domestic violence and crime

Domestic Abuse

01923 215180

Race & Hate Crime

01923 472085

Advice in Watford

01923 215186

Advice in Three Rivers

01923 727231


National Domestic Violence

Victim Support


0808 2000 0247


free 24 hour support and advice – Women’s Aid


The Hideout



A site for Children & Young People experiencing domestic abuse

Victim Support


0845 3030900

confidential emotional support and practical advice

Mermaids UK


0844 334 0550

mobile: 0344 334 0550


Family and individual support for children and teenagers with gender identity issues



0800 11 11

advice and online chat with a counsellor
sexual abuse and violence support
Crime and The Law information
Parent in Prison support and message board
Parental Drug & Alcohol Abuse information, support and advice



Family and individual support for gender diverse and transgender children and young people




Action on Elder Abuse


0808 808 8141

free and confidential

Confidential advice on support for any type of abuse of older people


0208 835 9280

Jewish Womens Aid


0808 801 0500


0208 445 8060

Solace Womens Aid


0808 802 5565

Support and outreach service for Irish Traveller Women

specialist refuge and resettlement service

Muslim Womens Network UK


0121 236 9000

Confidential support and advice for women only

inc. FGM and forced marriage


07415 206936

Marie Stopes

Pregnancy advice

Termination/Abortion advice and support

Contraception Advice

Sexually Transmitted Disease advice and support

1-1 Counselling



Nearest Clinic

87 Mattock Lane. Ealing. W5 5BJ

Young People




0333 331 7833 (24hrs)


0345 122 1441 (24hrs)


Monday -Saturday 7.45am to 6pm

Family Planning Association

Contraception and Pregnancy Advice

Health Advice


0845 122 8690

Parents to be

Sexual Assault Referral Centre (SARC) for over 18’s Mon-Fri 8-4 0808 178 4448

Other Useful Websites 01442 219720 Free Parenting courses for managing anger, additional needs and much more life   advice and resources to support family life 0300 100 1234 live web chat available for Parents/Carers   support for family relationships

0300 123 4044

text hertshelp to 81025

Email:   supporting Young People through a family health crisis.   providing support, advice, resources aand a newsletter sign-up 01992 638000 Hertfordshire Practical Parenting Community – 1-1 advice and guidance   advice and practical help on pregnanacy, contraception, unwanted pregnancy, sexual health 03457 304030 Information and advice on pregnancy, support for men and young people 0333 331 5355 Support for unwanted pregnancy, sexual health freephone: 0808 802 0925 support for lone parents, Mums and Dads of all ages 08088 088088 open10am to 8pm Monday to friday

Leisure Activities

Active Kids

learn to swim from 5 months old.

Membership required

Watford Leisure Centre 01923 296750

Watford Leisure Centre Woodside 01923 892710

Stagecoach Theatre Arts School, Singing, Dance & Drama for local children.

Fridays after school at Little Green School, Croxley Green WD3 3NJ

Saturdays: The Russell School Chorleywood WD3 5RR

01923 771291 e-mail:


Permanent link to this article: